Order Processing Time
Once your order is placed, the order takes 1-2 business days to process.
In addition to the processing time, standard shipping takes 5-7 business days and express shipping takes 3-5 business days. International deliveries will take up to 7-10 business days. (Please note: Business days do not include the weekend)
For next day deliveries in Delhi, India, please email us on
hellolabelelen@gmail.com. Please note there will be an additional charge for this service.
Order Tracking
After your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment through our website or the shipping carrier's online tracking system. Please note that it may take 24 hours for tracking updates to appear.
Delivery Issues and Lost Packages
While we strive for timely and accurate deliveries, unforeseen circumstances or carrier errors may occasionally occur. If you encounter any delivery issues or believe your package is lost, please contact our customer support team immediately. We will work diligently to resolve the situation and ensure your satisfaction.
Change of Shipping Address
If you need to change the shipping address for an order that has not yet been shipped, please contact our customer support team as soon as possible. We will make every effort to accommodate your request. However, please note that once an order has been shipped, we cannot change the shipping address.
Contact Us
If you have any questions or require further assistance regarding our shipping policy, please feel free to contact our customer support team at hellolabelelen@gmail.com. We are here to help!
