Thank you for visiting Elen. We value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and protect the information you provide when using our website.
Information We Collect
When you interact with our website, we may collect the following types of personal information:
- Contact Information: Your name, email address, phone number, and shipping address.
- Account Information: If you create an account, we collect your username, password, and other preferences you provide.
- Payment Information: When making a purchase, we collect payment details, including credit card information or other payment methods.
- Order History: Information about your past purchases, such as order details, product preferences, and returns or exchanges.
- Communication Information: Correspondence and communication records when you contact our customer support or interact with us through email, chat, or other communication channels.
- Website Usage Information: We may collect information about your browsing activity on our website, including IP address, browser type, pages visited, and the duration of your visit.
How We Use Your Information?
We use the collected information for the following purposes:
- Order Processing and Fulfilment: To process and fulfil your orders, including payment verification, shipping, and delivery.
- Customer Support: To provide assistance, answer inquiries, and resolve issues you may encounter.
- Personalisation: To personalise your shopping experience, recommend products, and provide tailored content and promotions based on your preferences.
- Communication: To communicate with you about your orders, updates, special offers, promotions, and other relevant information.
- Improving our Services: To analyse and understand user preferences, trends, and website performance in order to enhance our website, products, and services.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
Information Sharing
We may share your personal information in the following circumstances:
- Service Providers: We may disclose your information to trusted third-party service providers who assist us in operating our website, conducting business activities, or providing services to you (e.g., payment processors, shipping carriers).
- Business Partners: In some cases, we may partner with other companies to offer joint promotions or products. We may share information in connection with these partnerships, but only for the purposes specified and with your consent, where required.
- Legal Requirements: We may disclose your information if required by law, government authorities, or to protect our legal rights, enforce our policies, or respond to legal claims or investigations.
- Aggregated or De-identified Data: We may share aggregated or de-identified information that does not personally identify you for various purposes, including analytics, research, marketing, or improving our services.
Data Security
We implement appropriate security measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, please note that no data transmission over the internet or electronic storage method can guarantee absolute security.
Your Choices and Rights
You have certain rights regarding your personal information, including the right to access, update, correct, or delete your information. You may also have the right to object to certain data processing activities or withdraw your consent, where applicable. To exercise your rights or make any requests, please contact us using the information provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and provide personalised content and advertisements. You can manage or disable cookies through your browser settings, but please note that some features of our website may be affected.
Third-Party Links
